Your satisfaction with our Service is important to us. Yet, because of the extensive time, effort, preparation and care that goes into creating and/or providing our Services, we have a very strict refund policy. Most of our content is digital and therefore, a lengthy refund policy could result in the theft of our materials.
Unless otherwise provided by law, you acknowledge that we do not offer refunds (and no exceptions) for any portion of your payment for any of our 1:1 Services. All contracts and purchases are binding.
If you are unhappy with your purchase, we welcome you to email us at firstname.lastname@example.org, to provide feedback.